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How to Win Friends and Influence People by Dale Carnegie

It’s been around 3 months since I published my previous blog post. I went back home to Taiwan for three weeks to attend my friend’s wedding and also spent a couple of days in Korea to visit my family there. After I returned to Toronto, I’ve started to get back to my usual routine this past month and I’m happy to be back.

How to Win Friends & Influence People is a book I read around 2 months ago. It’s harder to recall the details of the book but it also gives me a better idea of what I took away. After reviewing my notes, I remember that I find the book a bit dragged out with examples that often illustrate the principles in the best-case scenarios. To clarify I do believe the examples did indeed happen, it’s just that the outcome of some of the examples can easily be undesired under different circumstances.

All in all, I do find the book filled with many principles everyone can use and learn from. If you practice the principles it teaches, it can definitely be a very impactful book.

Let the other person feel that the idea is his or hers

If you involve someone in the decision-making process, you will get better buy-in from that person. And if you let the other person feel that the idea is his or hers, the person will champion it.

This does not mean you should try to trick someone into coming up with an idea they don’t believe in. Instead, ask questions to help them see different perspectives that they might not have considered. They might end up with a different idea than you do and that’s ok. When a team is brainstorming ideas, the goal is to come up with the best decision possible.

In a performance-driven society where demonstrating your value can be the key to a promotion or a raise, you might think twice before giving other people credit for your idea. I’ll say try to help others grow, share the credit, contribute to a better work environment, and most likely, things will work out for you. 🙂

Throw down a challenge

For my 2019 resolutions, I’ve set weekly goals for me to accomplish. For example, I had practicing piano for 30 minutes 3 times a week as a weekly goal. It has helped me to keep my focus and to make incremental progress consistently.

Seeing the effects it had on myself, I’ve started to throw down challenges for my friends and colleagues. Usually, the conversation will start with a desire to achieve something. I’ll follow up with “when are you going to start doing this then?” This is very helpful to get people to start thinking about how their goal can be accomplished or for them to start listing out the reasons which prevent them from accomplishing it. Often times, the reasons listed are solvable. For example, the reason for not starting kickboxing can be having a foot injury. I’ll then follow up with questions such as “when will you fully recover?” and “when will you start rehabbing on a daily basis?” When you are trying to motivate people to accomplish their goals, the key is to get people to commit to an actionable step with a specific timeline.

Commitment secured! But don’t stop there! You want to help others achieve their goals. Remember to follow up and encourage. If a commitment is set for Thursday, ask the person to set up a phone reminder or even check up yourself. And when the person is able to deliver on their commitments, be happy for them and let them know about it.

Give the other person a fine reputation to live up to

Give the other person a fine reputation to live up to. This might sound counterintuitive as we often heard quotes such as respect is earned. However, if someone is given a reputation as a hard worker, the person will be incentivized to work harder to not let down the team and his own reputation. By giving others a fine reputation, you are also more likely to get him to listen to any constructive feedback you might have.

“the average person,” said Samuel Vauclain, then president of the Baldwin Locomotive Works, “can be led readily if you have his or her respect and if you show that you respect that person for some kind of ability.”

So rather than only giving people credit after they’ve earned it, try giving them a fine reputation to live up to until they have shown that it’s not warranted.

Summary

This is not a book I would recommend as I’m not a fan of the writing style. However, it is filled with principles that are beneficial when you practice them so I can see why this book is so popular. The principles it teaches definitely bring a lot of value so please don’t let me discourage you from reading it. 🙂

Have you read this book? And is there any book you would recommend? I’ll love to hear your thoughts. 🙂

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Mindset by Carol S. Dweck

When I first came across Mindset: The New Psychology of Success by Carol S. Dweck, it did not pique my interest. The book cover is dull and the title seems to suggest it’s one of those books that simply elaborates on widely known concepts. However, wanting to order one more book, I added it to my online cart since the book cover shows a recommendation from Bill Gates. And if Bill Gates recommends it, then it can’t be all that bad right?

After reading the book’s introduction, my initial perception was further reinforced. Growth mindset is about believing people can develop their abilities and fixed mindset is about believing people are born with fixed traits. A growth mindset can help you fulfill your potential whereas a fixed mindset will hinder it. An entire book on this fundamental concept seems too dragged out to me. “At least it’s a short book that I can practice speed reading with” so I thought.

After the initial pages, this book quickly drew me in. The concept is indeed simple to grasp. However, the application of it and its impact on our daily lives is not something that I was actively conscious of. It helps you understand how people behave the way they do at times and how you can possibly help yourself as well as others in fulfilling their potential.

Growth vs. Fixed Mindset

The growth mindset is based on the belief that your basic qualities are things you can cultivate through your efforts, your strategies, and help from others.

When you adopt a growth mindset, it changes how you approach challenges and setbacks. Failure is no longer an indication of who you are because it doesn’t measure who you can become. It’s merely feedback for you to reflect on what you can improve on. Challenges are no longer something you fear but something you cherish, because the more challenging a task is, the more room there is for you to learn and improve.

Whereas when you have a fixed mindset, you believe people have fixed traits. Failures are therefore feared upon since if your abilities are fixed, failures are not a reflection of how you did but a measurement of what you can do. A fixed mindset also makes effort disagreeable. If you are smart and you try your best, are you really that smart if you still fail? It is common to hear at exam centers people saying how little they studied and how unprepared they are. Sometimes it almost seems like it’s a competition to see who is the most unprepared. I’m guilty of doing so in the past myself. Although some people are indeed more gifted than others at a given subject, your talent is not an indication of your performance. We all know people who did great not because of any special talent, but because of their relentless effort on improving themselves.

At this point, you might be categorizing yourself either as having a growth mindset or a fixed mindset and probably the former since people tend to view themselves in a positive light. However, people can and usually do have different mindsets in different areas. This is evident when it comes to artistic abilities. Students might have a growth mindset when they are studying for subjects like history, chemistry, or math. But when it comes to artistic abilities like drawing, the word talent is very often thrown around. Yet experiments have shown that you can greatly improve your drawing skills if you learn how to see. So when you are shying away from challenges next time, think to yourself whether you are falling into a fixed mindset.

Keep in mind that the growth mindset is not only on how you view yourself but on how you view others as well. By having a growth mindset towards other people, you will be more willing to put in the effort to help them. Your peers might be underperforming now, but you know they can develop their abilities if they put in the effort. And if you are in a leadership position, don’t be too controlling and abusive as it can put your team into a fixed mindset. Make sure you foster a safe environment where people can make mistakes and learn from it without being judged.

The Danger of Positive Labels

When stereotypes are evoked, they fill people’s minds with distracting thoughts – with secret worries about conforming to stereotype.

The impact of negative labels is clear. You might get discouraged, get down on yourself, or subconsciously conform to the negative labels put on you. It still happens all the time, but the negative impact is clear which makes it easily avoidable.

When it comes to positive labels such as “You are brilliant for acing the exam!” and “Look at that beautiful portrait you did! You are so talented!”, people give out these praises without second thoughts since it usually makes people who receive them happy. What people fail to realize is when you praise someone on their talent over their effort, you are also putting pressure on the person to not fail. Since if their superior results is due to their talent, then they should keep on delivering superior results as the talent won’t just suddenly disappear. And if their performance is due to their talent, then why do they need to put in the effort?

Rather than praising someone on their talent, praise their effort instead. “Look at that beautiful portrait you did! Your hard work really paid off!”. Doing so will reinforce the value of putting in the hard work. And when they fail, it’s no longer because of who they are but about the additional effort they can put in to improve the result.

Praising people’s effort is great, but you only do it when they do put in the effort. Say your kid aces a challenge without putting in any effort. Instead of praising their effort, you can say “this question seems too easy for you, sorry let me find a harder question that will really allow you to learn”. This will teach the kid the importance of learning.

Relationships

Remember how hard it is for people with the fixed mindset to forgive? Part of it is that they feel branded by a rejection or breakup. But another part is that if they forgive the partner, if they see him or her as a decent person, then they have to shoulder more of the blame themselves. If my partner’s a good guy, then I must be a bad guy. I must be the person who was at fault.

When you are in a long term relationship, you will eventually get into disagreements with your partner. If you have a fixed mindset on either your partner or the relationship, then you will probably not believe that the relationship can be improved. And if a relationship cannot be improved, then no effort will be put towards trying to fix the problem. People with a fixed mindset will start assigning blame. They might blame themselves but often they blame their partner instead. And as time goes on, they see the problems as their partner’s character flaws.

The belief that partners have the potential for change should not be confused with the belief that the partner will change. The partner has to want to change, commit to change, and take concrete actions toward change.

When you have a growth mindset, you believe that you and your partner can improve and fix the relationship. It enables you to focus on the problem and to work with your partner towards a solution.

Summary

Carol S. Dweck is a world-renowned Stanford University psychologist. The mindset concept is simple but it is the various applications on our daily lives that makes it very insightful. I highly recommend people to give this book a read. It can have a profound impact on you as well as those around you.

Have you read this book? And is there any book you would recommend? I’ll love to hear your thoughts. 🙂

I’m currently reading Homo Deus by Yuval Noah Harari.

 

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Creativity, Inc. by Ed Catmull, Amy Wallace

At 27 years old, I still go through periods where I have my Disney playlist on repeat on Spotify. I grew up and enjoyed numerous Pixar classics such as Toy Story, Monsters, Inc., Finding Nemo, and Up. Seeing Pixar receiving exceptional reviews film after film, I come to expect a certain level of excellence from Pixar. What I failed to think about and to appreciate is all the effort required to deliver creative ideas year after year, let alone in an animated setting.

I first laid eyes on Creativity, Inc when it was shown on a book recommendation site. As there weren’t many books on creativity in the business section, this book stood out from the rest. I picked up the book to learn more about creativity, but I’m glad Ed also talks about Pixar’s inner workings and his take on the person Steve Jobs had become.

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Foster a Creative Environment

A misconception on creativity is that to get more creative ideas you need more creative people. Although it is true that some people are more creative than others, we can increase the level of creativity by improving the environment which we work within.

To foster a creative environment, first off people need to feel free to speak their minds and to suggest ideas no matter how unconventional the ideas may be. This may sound simple, but this will require a culture of experimenting and taking risks.

Ideas are never perfect from the start. Contrary to what it may seem, Pixar films all started with simple ideas which turned out to be very different from the resulting films we see in theatres. It is through sharing ideas early and often for feedback that ideas are able to be shaped into something that can provide a lasting impact.

By looking at Pixar’s offices and specifically the Steve Jobs building, I can begin to understand how Pixar is able to consistently produce creative ideas.

“Steve Jobs wasn’t involved in making the movies, but he built this office using the same budget and the same amount of time as one of our movies. In a sense, this is his movie.” – John Lasseter, Chief Creative Officer at Pixar

Steve Job wanted the headquarters to be a place that promoted encounters and collaborations. This led to a big central hub in the middle of the building where employees will inevitably run into each other.

“If a building doesn’t encourage collaboration, you’ll lose a lot of innovation and the magic that’s sparked by serendipity. So we designed the building to make people get out of their offices and mingle in the central atrium with people they might not otherwise see.” – Steve Jobs

I’ll not go into the many details that went into the design of the Steve Jobs building. However, the takeaways are to promote communication and collaboration and allow employees to freely express themselves. If you want to learn more about what went into the design of the Steve Jobs building, here’s a great article which elaborates further on it.

Leadership

“It’s not the manager’s job to prevent risks. It’s the manager’s job to make it safe for others to take them.” – Ed Catmull

Since managers are often evaluated and negatively impacted by the errors that their teams make, they often put in measures to prevent risks. However, what this way of approach overlooks is that learning and creativity often come from taking risks. In order to push boundaries and to challenge existing ideas and processes, it will involve doing things out of the ordinary. So if you are in a leadership position, think about ways where you can create an environment where your team can experiment and take risks. Working as an engineer, this can mean having a sandbox environment for people to experiment with potential production changes. It is when you are not fearful of making mistakes, where your creativity can truly shine through.

“As your position changes, people will likely behave differently around you. You will be out of a certain loop and your access of information will be changed.” – Ed Catmull

Most of us have seen this happen to people around us and possibly to ourselves as well. People will likely behave differently when they are interacting with their managers as opposed to their peers. This is easy to spot when you are in an entry-level position or when you are observing the interactions of more senior employees. But when we get promoted ourselves, we often don’t take into consideration how other people will change their behavior when they are around us. New hires who only got to know you when you are in a leadership position tend to behave differently than your peers that you have been working together throughout the years. And as a leader, you will need to take into account that you might be out of a certain loop and lose access to certain information as people might be more inclined to hide their flaws and be more hesitant to provide criticisms. This can mean conducting more feedback sessions and spending more time to uncover different team dynamics.

When you are a leader, it’s your responsibility to get the best ideas out of your team. Push people to contribute and to voice their opinions no matter how much experience they have. If certain people don’t feel free to suggest ideas candidly, you’ll need to uncover why and address any potential issues in the workplace.

“We will always have problems, many of which are hidden from our view; we must work to uncover then and assess our own role in them, even if doing so means making ourselves uncomfortable; when we then come across a problem, we must marshal all our energies to solve it.” – Ed Catmull

Summary

Creativity, Inc. is a very well written book on Pixar and creativity. I came away with a deeper appreciation of animated films and the work involved to sustain a high level of creativity. My book review doesn’t do the book justice as there are many takeaways which Ed nicely summarized at the end of the book. I’ll recommend everyone to give the book a read.

Have you read this book? And is there any book you would recommend? I’ll love to hear your thoughts. 🙂

I’m currently reading Elon Musk by Ashlee Vance.

 

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Start With Why By Simon Sinek

Why did we start doing what we are doing in the first place? Often times when a company becomes successful, its leaders start to focus on what they are doing as opposed to why they founded the company in the first place. Although focusing on what you are doing can get you far, it is having a clear sense of why you are doing things that make people connect with you and support you.

Start With Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek explains how great leaders are able to propel their organizations to excel by starting with why. Simon demonstrates how organizations with a clear sense of why are able to have great brand loyalty whereas organizations with a fuzzy sense of why eventually lose their competitive edge.

Even though Start With Why contains less than 250 pages, I find it 200 pages too long. A lot of the same points are made repeatedly with the same set of examples. With that said, I watched Simon Sinek’s Ted Talk on Start With Why and I highly recommend it.

People Buy Why You Do It

People don’t buy what you do, they buy why you do it

Companies are founded for a cause and to address a problem. However, often times companies forget why they are founded and start to focus on what they are doing. Apple is a great example of a company that starts with why.

Led by Steve Jobs, Apple believes in challenging the status quo and thinking differently. It is reflected in how they develop their products by making it beautifully designed and user-friendly. And they just happen to make great computers. Having a clear why/belief is the reason Apple has great brand loyalty and will have people line up for hours just to get their products. If you focused on what I just said, you would notice I didn’t say computers but products instead. It seems natural that we would buy an mp3 player or a smartphone from Apple. But would you consider getting an mp3 player from Dell?

Dell came out with an mp3 player over a decade ago and it got discontinued shortly after. It’s not because its products are less superior. Dell has access to the same talent and same resources as Apple and definitely have the technical capabilities to design great technology products. It is instead because Dell loses it’s why and started to focus on what which is selling computers. We see Dell as a computer company and can’t imagine getting a smartphone or a smartwatch from a computer company. However, we do that all the time with Apple. This is because Apple has a clear sense of why and people who share that why can connect to its products and even get inspired by it.

Start with why and be consistent with it. That means how you do things, which include your marketing, the people you hire, and your products need to reflect on why you are doing things. And with consistency, people will see and hear what you believe.

Great Leaders Lead With Why

Great leaders embody a sense of purpose that inspires those around them. You can motivate your employees with a higher salary and more benefits. But to get the best out of your employees, they need to feel that the company cares about them and get inspired by the cause that the leader is leading them. Average leaders give their people something to work on, whereas great leaders give their people something to work towards.

Summary

Simon Sinek is a great speaker and an idealist. Although I don’t enjoy the book due to how dragged out I find it to be, I do find the core insights of starting with why valuable. So instead of reading the book, I would recommend watching Simon’s Ted Talk that I shared above.

 

I’m currently reading The Tattooist of Auschwitz by Heather Morris.

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Book Review: The 7 Habits of Highly Effective People

Leadership is communicating others’ worth and potential so clearly that they are inspired to see it in themselves.

I have seen mixed reviews on The 7 Habits of Highly Effective People by Stephen R. Covey. Some reviews said it’s life-changing and others said you just need to know what the 7 habits are and the book doesn’t warrant a purchase. After hearing the book getting recommended by my mentor, I decided to give it a read and to stop the “should I give this book a read?” internal dialogue whenever I go book shopping.

Even though this book can be much more concise, it is very beneficial. The 7 habits are indeed easy to grasp, but it’s the methods that Stephen uses to build and reinforces these habits that I can take away and incorporate myself.

Habit #1 – Be Proactive

Until a person can say deeply and honestly, “I am what I am today because of the choices I made yesterday,” that person cannot say, “I choose otherwise.”

Be proactive and look for ways to get the results you are after. Often times, people attribute their mistakes and failures to external factors such as your boss, your coworkers, or your living conditions. These external factors do have an impact on your results, but they do not determine it. If you have to work with coworkers who often cause mistakes due to their inexperience, spend the extra time to understand and to train them rather than simply be frustrated by their low productivity. You may not determine the situation you are in, but you can take the initiative and the responsibility for you to improve your situation and to make things happen.

Habit #2 – Begin with the End in Mind

You can do it in every area of your life. Before a performance, a sales presentation, a difficult confrontation, or the daily challenge of meeting a goal, see it clearly, vividly, relentlessly, over and over again. Create an internal “comfort zone.” Then, when you get into the situation, it isn’t foreign. It doesn’t scare you.

Efficiency is a big focus nowadays. You study hard and get the highest grade for your courses. You try to do your tasks at work more efficiently. You try to get promoted sooner by putting in the work. But how often do we take a step back and consider if we are taking the right courses and whether we should consider a different degree? How often do we consider whether the tasks we are working on solves a key problem and if it does whether there’s a better solution or an even more important problem that we should be tackling? And how often do we consider whether to switch careers when we do not enjoy what we are currently doing?

Know what your goals are first before you start working. Picture yourself at your own funeral. You see your family, friends, and coworkers giving speeches about you. What do you want them to say? That will be your ultimate goal for the different roles you take on in life. With a lifelong goal in mind, you can work backward and establish yearly, monthly, and weekly goals. Plan out your week around your weekly goals. Doing this will help you allocate your time effectively and let you work with a purpose.

Habit #3 – Put First Things First

If we don’t have a clear idea of what is important, or the results we desire in our lives, we are easily diverted into responding to the urgent.

When you begin with the end in mind, you will have goals for the different roles (ex. brother, coworker, employee, friend, son, individual) you take on in life. Schedule time to achieve the weekly goals for each of your roles. This will give you clarity on what to focus on and will bring attention to the roles that you aren’t dedicating enough time to.

Ask yourself: What is one thing you could do (something you aren’t doing now) that, if you did it on a regular basis, would make a tremendous positive difference in your personal life? Allocate time for it and spend less time on things that don’t help you accomplish your lifelong goals.

covey-matrix

Keep in mind that urgent is different from important. Focus on and prioritize things that are important. If you don’t schedule time for things that are important, they will not get done since urgent things will take priority.

Habit #4 – Think Win/Win

Win/win is a frame of mind and heart that constantly seeks mutual benefit in all human interactions.

Simply put, win/win is when both parties involved in an agreement or relationship are happy with what they signed up for. For any human interactions, think win/win. There will be situations where both parties can’t come to a win/win solution and if that’s the case, you are most likely better off to go for “no deal” rather than forcefully accepting a solution either side isn’t happy with. Even though going for win/lose, when you win and the other party loses, can benefit you in the short term, it can hurt you in the long run as you will have a hard time earning the trust of the other party when you don’t have their best interest at heart.

Emotional maturity is the ability to express one’s own feelings and convictions balanced with consideration for the thoughts and feelings of others.

To go for win/win, you not only have to be considerate but also courageous. If you’re not courageous, you won’t express and stand up for your own ideas and will often end up in a lose/win situation.

Habit #5 – Seek First to Understand, Then to Be Understood

The key to effective personal communication is to seek first to understand, then to be understood. Everyone wants to be understood, however, not all of us take the time to understand others.

Most people do not listen with the intent to understand; they listen with the intent to reply. They are either speaking or preparing to speak.

Before making suggestions or providing solutions we often don’t take the time to understand the problem and all of the different perspectives. We don’t trust doctors who prescribe solutions without doing a detailed diagnosis so we shouldn’t take the same approach when we communicate with others to solve problems as well.

When you can present your own ideas clearly, specifically, visually, and most important, contextually – in the context of a deep understanding of other people’s paradigms and concerns – you significantly increase the credibility of your ideas.

Habit #6 – Synergize

Synergy means that the whole is greater than the sum of its parts. When cooperating with others, value your differences and build on each others’ strengths to compensate for each others’ weaknesses. Ideas that stem from different perspectives can often be leveraged and merged into a better solution.

Habit #7 – Sharpen the Saw

Sharpen the saw is preserving and enhancing the greatest asset you have – you.

I’m a firm believer that the best investment you can make is to invest in yourself. The knowledge you gain, the skills you learn, and the character you develop will always stay with you and benefit you.

When investing in yourself, remember to invest in all four dimensions of your nature – physical, spiritual, mental, and social/emotional. The physical dimension involves caring effectively for your own physical body. This means eating healthy and exercising regularly so you will have the energy throughout the day to accomplish your daily goals. The spiritual dimension is your core, your center, your commitment to your value system. Establish your value system and reflect regularly upon it to see if you are abiding by it. The mental dimension involves education, reading, and writing. Allocate time for learning so your mind is constantly improving and gaining new knowledge. The social/emotional dimension is about communication with others. This is something that we constantly do all the time naturally. Throughout these communications, try to be a better listener, a more creative problem solver, and a better communicator.

Summary

The 7 Habits of Highly Effective People is a book I highly recommend to anyone. The concepts themselves are simple but it’s how Stephen Covey implements them that makes the book so insightful. I’ll personally try organizing on a weekly basis rather than on a daily basis as well as try to become a better listener. As always I’ll love to hear your feedback and happy new year to you all! I’ll reflect on my 2018 goals and share my goals for 2019 with you soon. 🙂

I’m currently reading The Book of Negroes by Lawrence Hill.

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Book Review: High Output Management by Andrew S. Grove

Andrew S. Grove is the former chairman and CEO (and employee number three) of Intel. Having led Intel into the world’s largest manufacturer of semiconductors, Andrew shared his insights on management that are still relevant to this day.

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Although this book is more applicable to managers, it is not limited to people who hold management positions. From the outset of this book, Andrew mentioned that this book is also relevant for “know-how managers” – people who are sources of knowledge, skills, and understanding to people around them in any organization.  These know-how managers regularly affect and influence the work of others even without strict organizational authority.

I transitioned to the data engineer position from my previous solutions engineering role roughly 3 months ago. Even though I’ve never held a management position, I regularly help, train, and/or affect the work of engineers, engineering leads, commercial teams, and product managers. I see myself as a know-how manager and with this mindset, it gives me a new perspective on how I should approach my work which I’ll discuss below.

I’ll also encourage anyone who reports to a manager to read on further since I find it insightful to understand what a good manager should focus on. A good manager will have a huge positive impact on your career growth whereas a bad manager will negatively affect your desire to stay at your current company. The earlier you can identify signs of working for a bad manager, the more prepared you can be on your plan (ex. presenting new ideas to your manager, transferring departments, preparing for a new opportunity) going forward.

Helping others is a responsibility

The output of a manager is the output of the organizational units under his or her supervision or influence.

This quote above is my biggest takeaway. I love to help others and to see those people perform well. Due to that as well as some bad internal processes, I had to work long hours until recently for my own workload as well as the time I allocate to help and train others. I do it not because I have to but because I want to see these people along with the company succeed.

However, this book has given me a different perspective. Since I consider myself as a know-how manager, my output should be based on not only the output of my individual work but the output of all the people under my influence. Helping others is no longer just an act of goodwill, but a responsibility instead. Like my individual work, the time I spend on helping others need to be taken into account as my workload by both my manager and me. This means that I need to be more rigorous when helping others and the time I spend to help others will need to be properly allocated and prioritized against my own individual work.

Time management

How you handle your own time is the single most important aspect of being a role model and leader.

Andrew introduced the concept of managerial leverage, which is the output generated by a specific type of work activity.

It is crucial for managers to spend their time on high leverage activities since time is a finite resource. With that said, choosing the right activity to spend time on only allows you to exert the highest impact. The key is not to maximize your impact but to maximize positive impact. Therefore attention and focus need to be applied to the high leverage activities that you identified to ensure your impact is a positive one.

One example that many people can relate to is getting their performance reviews. Performance review usually happens annually and is the time when you get performance feedback along with any additional compensation or promotion that is deemed warranted by your manager. Performance review when done right will motivate employees to strive to perform at their best. And when done poorly (ex. ambiguous feedback, unclear leveling requirements, no feedback on how to improve) can demotivate employees for the rest of the year and in many cases cause employees to look for opportunities elsewhere. This is why Andrew was very rigorous on carrying out performance reviews and would also give training sessions on doing performance reviews since he was well aware that this is a particularly high leverage activity that can impact Intel’s ability to attract and keep great talent.

Normalize irregular activities

To make something regular that was once irregular is a fundamental production principle, and that’s how you should try to handle the interruptions that plague you.

One of the most costly time sinks is context switching. During context switching, you will need some time to change your mindset and continue from where the task was last left off. Working in a fast paced environment with multiple tasks I need to attend to, I incur context switching constantly. As many as 10 people can message me any given day for me to help resolve an issue. No matter how efficient you work, these interruptions do take a toll eventually. Getting unexpected interruptions throughout the day can drastically reduce your efficiency at any given task. And before you know it the day will be over and you wouldn’t be able to dedicate much time and focus on the core tasks that you planned for the day.

One thing that really helped me was to ask people that need your help to schedule regular meetings with you instead. This will achieve multiple objectives. First, people usually come more prepared with their questions when they come to meetings since they know it’s time-boxed. Second, it gives them an opportunity to group related questions together for you to resolve at the same time. And lastly, it gives people that need your help an idea of when their issues can be resolved. This is one example of normalizing irregular activities that have really benefitted me. If you have any other examples please share with me as well. 🙂

Summary

I’ll say this is a must-read for managers of different levels. Being a good manager is not easy and this book shows how managers can improve the lives of people under their influence which will, in turn, improve the performance of the team. Often times managers simply do not know what they need to focus on and giving this book a read is definitely a great first step.

 

I’m currently reading The 7 Habits of Highly Effective People by Stephen Covey.

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What I Learned from Steve Ballmer’s Keynote on Leadership

A few weeks ago Index Exchange, where I’m working at as a solutions engineer, held an annual executive summit in Santa Monica. Steve Ballmer was the guest speaker invited who gave a keynote on the principles of leadership.

For those who don’t know, Steve Ballmer was the CEO of Microsoft from 2000 – 2014 and is the owner of the Los Angeles Clipper. As an NBA fan, I would love to get a chance to meet one of the most passionate NBA owners and learn from his experience. I didn’t get to attend but luckily for me, I was able to learn from the recordings and share my takeaways with you!

Ideas Matter

The worst leader of all is the charismatic leader who takes you in the wrong direction

The most important quality of a leader is having the right vision and ideas. What’s the proposition around which you are trying to lead people? Your team won’t buy in if they don’t believe in the direction you are leading them. There are many great ideas, but you need to choose the idea that your organization has the capability to execute on.

Get the Team Right

Talented people are talented people but they got to love where you want to go and collaborate in the right way

Start with ideas first. The team that you will want to put together will be dependent on your ideas. When picking the team, pick great people who believe in your vision and who can work well together.

Passion, Optimism, Persistence

Optimism is a force multiplier

If you don’t have passion, optimism, and persistence, then it’s hard to be in the game for the long term. In the road to accomplish great things, there will always be obstacles along the way. You will need passion to be focused on your goal, optimism to enjoy the journey, and persistence to get through the hard times.

Own the Results

The first step to owning the results is to know what the goal is. Measure your results against the goal. Understand how and why mistakes are made and learn how to prevent it from happening again. Start with yourself, but also hold your team accountable as well. Everyone makes mistakes but enforcing accountability is a must.

Magic of Time

Deciding timeframe for what success looks like and how long you give for ideas to develop is an important part of leadership
Everything has to be in a context of a timeframe that you think is relevant to what your team is working on.

Summary

This is one of the best keynotes I’ve watched. Steve Ballmer is an amazing speaker and all his points are concise and effective. He uses a story to demonstrate each of his key messages, which is something I’m learning to do more of. Unfortunately, the keynote recording is only shared internally, but this video I came across has very similar key messages. I’ll recommend it if you want to learn more about his leadership principles as well as how he communicates on stage.

I’ll love to hear what your thoughts are. 🙂